Pulse Pilates T&C’s

Please note this is an abbreviated version of our full Terms and Conditions that are signed by customers upon booking through Momence.

Class Cancellations

We enforce a strict 10 hour class cancellation policy. If you have reserved a place in a PULSE Pilates class and fail to cancel 10 hours in advance you will be charged a IDR100.000 cancellation fee and forfeit a session for the class. This includes switching time slots/rescheduling under the 10-hour notice time period. You may cancel or switch the time slot for any class through our online booking system.

No shows

To help manage no-shows, a fee of 100,000 IDR will be charged for clients with discounted memberships (1-Month, 7-Day Unlimited, and Intro Offer). This is to preserve the atmosphere of full/exciting classes and to ensure your committing to your booking and not just taking up spaces from other who wish to enjoy the classes at PULSE Pilates as well.

Waitlist

We operate a waitlist for PULSE Pilates classes. If the class you have booked is full, you can reserve a position in the class and may get in depending on your number in the waitlist. You will be notified by text and/or e-mail up to 60 mins before the class start time if you have been added to the class. Please remember adding yourself to the waitlist is you committing to the booking should a space in that class become available to you. If you are signed up for class and are not in attendance 2 minutes past the start of the class, your reformer machine may be given away to someone on the waitlist and should you arrive to the studio, your class will be rescheduled to a time that suits you.

Class Attendance

You must be physically present and checked in or you will be counted as a “no-show” for that class. No exceptions. First time clients must arrive 5-10 minutes before the start of their class. If you are recovering from injury or illness, you must notify the instructor prior to class start time. All pregnant clients must have clearance from their doctor, in writing, prior to a PULSE Pilates class. All clients must have grip socks (no exceptions), a sweat towel and a water bottle. We have the right to refuse you entrance into class if you are not properly attired.